The Ciempozuelos Town Hall has reorganised its Elderly Department to enhance attention for older residents. The measure includes new information channels and procedures.
The Ciempozuelos Town Hall has reorganised its Elderly Department with the aim of bringing municipal services closer to older residents. The responsible council has created a specific page within the official website where all activities, programmes, and resources aimed at this group are centralised.
According to sources from the council, the new section brings together in one place the offer of workshops, trips, and aid available for the elderly in the locality. In this way, interested parties can check the requirements and deadlines for each initiative without needing to travel to municipal offices.
The measure responds to the growing demand for information from the elderly and their families, who until now had to visit in person or call to find out about the full offer. The municipal website also includes a section for procedures so that users can manage applications electronically.
The Elderly Department has also updated contact channels, with a direct phone number and a specific email for inquiries. The Town Hall reminds residents that they can continue to receive personalised attention at municipal offices, by appointment.
The reorganisation is part of the plan to digitise public services in the municipality, which aims to reduce barriers to access to administration. Residents over 65 represent nearly 20% of the population of Ciempozuelos, a percentage that has motivated the prioritisation of this group in local policies.
The council encourages residents to visit the new page to learn about all the updates. Those who need help with online procedures can request it at the municipal registry or through the designated phone number.
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